Refund Policy

1. Scope

This policy applies to the paid plans the Company provides. It does not apply to the free tier.

2. Withdrawal

A user may withdraw within 7 days of payment.

Where the Service has already been used within that period, the value of what was used is deducted and the remainder is refunded. Under Article 17(2)5 of the E-Commerce Act, withdrawal may be restricted for digital content already supplied.

“Used” means that files were converted on the paid plan, or that the additional storage was actually occupied. Signing in alone does not count.

3. Cancelling a subscription

Recurring payments can be cancelled at any time from the billing screen inside the Service.

After cancelling you keep access until the period already paid for ends. No further payment is taken after that.

If cancellation falls close to the renewal date, a payment may already be in flight. In that case, write in within 7 days of that payment and it will be handled under section 2.

4. Cancelling mid-term

For monthly plans, the month already begun is not refunded. Billing stops from the following month.

For annual plans cancelled part-way through, the months already elapsed are charged at the monthly rate and the remainder is refunded. No cancellation fee is applied.

5. Where the Service failed

Where the Service could not be used normally through the Company's fault, the amount for the affected period is refunded, or the subscription is extended by the same length.

A day on which the Service was unavailable for more than four consecutive hours counts as a lost day. Maintenance announced in advance is not counted.

6. Where a refund is not available

• Where use was restricted because the user breached Article 8 of the Terms
• Passes granted free of charge or received as an affiliate reward
• Amounts corresponding to a period that has already elapsed

7. How to obtain a refund

Refunds follow this process.

• Write to [email protected] asking for a refund. Including the email address used for payment and the date of payment makes it faster.
• The Company tells you its decision within 3 business days of receiving the request.
• Approved refunds are returned through the original payment method.
• For card payments, the card issuer may take a further 3 to 5 business days to post the reversal.

8. Contact

Questions about refunds may be sent to the address below.